Privacy & Policy
Introduction
At Samavart Software, we value the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it when you interact with our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.
We are committed to being transparent and ensuring that your personal data is handled responsibly. Please take the time to review this Privacy Policy to understand how your information is managed. If you have any questions or concerns, feel free to contact us.
Information We Collect
We value your privacy and are committed to protecting your personal data. This section outlines the types of information we may collect when you use our website and services.
1. Personal Information
When you register for an account, use our services, or communicate with us, we may collect personal information that can identify you.
2. Usage Data
We may collect information about how you interact with our website and services, including:
- IP address
- Browser type and version
- Device information (e.g., mobile, desktop)
- Pages visited and the time spent on those pages
- Referring websites or search terms used to reach our site
3. Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These technologies help us:
- Analyze website traffic and trends
- Customize content and advertisements
- Remember your preferences or login details
You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our services.
4. Third-Party Integrations
We may collect information through third-party services that you use in conjunction with our site, such as payment gateways, social media logins, or analytics tools. These third parties may have their own privacy policies that govern the data they collect.
5. Location Data
If you permit us, we may collect location data to provide location-based services, such as personalized content, advertisements, or directions.
6. Communication with Us
When you contact our support team, leave feedback, or participate in surveys, we may collect the content of these communications, including any personal information you share.
7. Data from Other Sources
We may obtain information from third-party sources, such as social media platforms, business partners, or other publicly available data, to enhance our ability to provide relevant services and improve user experience.
How We Use Your Information
We collect and use your information to provide, maintain, and improve our services, as well as to ensure a seamless experience. Below are the purposes for which we may use your information:
1. Service Delivery and Operations
To provide the services you request and ensure their functionality.
To manage your account, authenticate your identity, and provide customer support.
To process payments, subscriptions, or transactions.
2. Personalization
To customize your experience, content, and recommendations based on your preferences and usage patterns.
To tailor our communications and promotional offers to your interests.
3. Communication
To respond to your inquiries, support requests, or feedback.
To send you important updates, such as changes to our terms, policies, or service features.
4. Security and Fraud Prevention
To safeguard our website, services, and users from unauthorized access, breaches, and other security risks.
To verify user identities and monitor for fraudulent or suspicious activity.
5. Analytics and Improvement
To analyze website traffic, user behavior, and trends to enhance our services and optimize the user experience.
To identify and address technical issues or service performance concerns.
6. Marketing and Promotions
To inform you about new features, promotions, and events related to our services, where permissible by law.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.
7. Legal and Compliance
To comply with legal obligations, enforce our terms and conditions, or resolve disputes.
To assist law enforcement, regulatory authorities, or other third parties as required by law.
We only use your information for the purposes outlined above and do not sell your personal data to third parties. For more details about sharing your information with third-party service providers, please refer to the "Information Sharing" section of this policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Service Delivery: To provide and improve our services, manage your account, and comply with contractual obligations.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal requirements.
- Business Operations: To maintain accurate business and financial records.
- Customer Support: To resolve disputes, troubleshoot issues, and enforce our agreements.
Retention Periods
- Account Information: Retained for the duration of your account and up to [X years] after account closure, unless otherwise required by law.
- Transaction Data: Retained for a minimum of [X years] for tax, legal, and accounting purposes.
- Communication Records: Retained for [X months/years] to address any follow-up inquiries or legal concerns.
- Log Data: Retained for a period of [X months/years] for security and analytical purposes.
Deletion of Data
When your personal data is no longer necessary for the purposes for which it was collected, we will securely delete, anonymize, or archive it in accordance with our data retention and deletion policies.
User Rights
You have the right to request the deletion of your personal data in accordance with applicable laws. However, certain data may be retained if required for legal or regulatory purposes, to resolve disputes, or to enforce our agreements.
If you have any questions about our data retention practices, please contact us at the given contact below.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your experience, analyze site performance, and provide personalized content. Below, we explain what these technologies are, how they are used, and your choices regarding their use.
1. What Are Cookies and Tracking Technologies?
Cookies: Small text files stored on your device when you visit a website. They help the website recognize your device and remember your preferences or actions over time.
Tracking Technologies: Includes web beacons, pixels, tags, and scripts, which work alongside cookies to collect usage data, track user behavior, or serve targeted advertisements.
2. Why We Use Cookies and Tracking Technologies
We use these technologies to:
- Ensure the smooth functioning of our website.
- Recognize returning visitors and save their preferences.
- Measure and improve site performance.
- Deliver content and advertisements relevant to your interests.
- Analyze website usage trends and gather demographic information.
3. Third-Party Tracking Technologies
We may allow third-party service providers, such as analytics tools or advertising networks, to place cookies or tracking technologies on your device. These providers may collect information about your online activities across websites and apps.
4. Retention and Expiry
Cookies are stored on your device for varying durations:
- Session Cookies: Deleted automatically when you close your browser.
- Persistent Cookies: Remain on your device until they expire or are manually deleted.
5. Changes to Our Use of Cookies
We may update our use of cookies and tracking technologies periodically. Any changes will be reflected in this section of our Privacy Policy.
Data Security
We prioritize the security of your personal information and implement measures to protect it against unauthorized access, loss, or disclosure. Here’s an overview of the steps we take to ensure data security:
Encryption
All sensitive data is encrypted in transit using industry-standard protocols such as TLS (Transport Layer Security).
Data stored on our servers is encrypted at rest using robust encryption standards.
Access Controls
Access to user data is restricted to authorized personnel only.
Role-based access control (RBAC) ensures employees can only access the data necessary for their job functions.
Regular Security Assessments
We conduct regular vulnerability assessments and penetration testing to identify and address security risks.
Our systems undergo periodic reviews to ensure they comply with the latest security standards and best practices.
Secure Infrastructure
Our website and services are hosted on secure servers with firewalls, intrusion detection systems, and continuous monitoring to prevent unauthorized access.
We utilize secure data centers with physical security measures, including biometric access controls and 24/7 surveillance.
Data Minimization and Retention
We collect only the information necessary to provide our services.
Personal data is retained only as long as needed to fulfill the purposes outlined in this policy or as required by law.
Third-Party Security
When we share data with third-party service providers, we ensure they meet our security and privacy standards through contracts and regular audits.
Incident Response
In the event of a data breach, we have a detailed incident response plan to quickly identify, contain, and mitigate the issue.
Affected users will be notified promptly in accordance with applicable laws and regulations.
User Responsibility
Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect any unauthorized activity.
Children’s Privacy
The Site is not intended for or structured to attract children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.
Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can reach us via:
Email: support@samavart.com
Phone: +91 8810829153